Frequently Asked Questions (FAQ) for Online Proctored Test
PRETEST FAQs
1. Can I make use of a phone or an iPad in place of a laptop for the test?
No, only computers(laptop/desktop) can be used to take the test.
2. Must the laptop have a webcam and why do I need a webcam for the test?
A webcam is a compulsory requirement as this would be used to record and monitor your test.
3. Do I have to take the practice test before the actual test?
It is required that you take the practice test as this will prepare you for the actual test but not doing this
does not stop you from taking the test.
4. Why I am asked to include “@ to the password” for practice test?
For the purpose of practice, your password is your email address while you input the username as
provided in your invite.
5. How much data can I use to take the test?
You are advised to have at least 1gb worth of data and as well strong internet connection access.
TEST DAY FAQs
1. How do I record and submit a video of me taking the test?
Kindly be informed your test will be recorded once you start the test and you will be prompted to
submit the video after ending your assessment on the test date.
2. Is there an alternative provision for calculator?
You can make use of a clean sheet of paper and a pen for calculation. However, If the assessment you
are taking requires a calculator, one will be automatically provided on the test page.
3. Why is it saying “Please match the requested format, enter valid url”?
Copy the test link in an updated chrome or Firefox browser. It will navigate to the secure browser
automatically.
4. Why do I get an error message “Screen Capture/Recording Detected Please stop screen
capture/recording and restart the software” whenever I launch the secure browser while using my
MacBook?
Please follow the steps below if screen capture/recording is being detected:
5. The test link is taking me to DRAGNETFOT.COM
You are not on the correct platform. Please copy and paste the complete test link into an updated
Chrome or Firefox browser, it will navigate to secure browser automatically. Ensure you copy from the
sb.
6. I tried to login but got a notification: "Invalid username or password"
Your username and password is case sensitive. Please ensure you carefully type exactly what is shown
on your test invitation, do not copy and paste.
7. I tried to login but got a notification: “You are not currently scheduled for an assessment.”
Please check your test invitation and ensure that you are logging at the test date and time indicated on
your invite. This could also be that you have already completed the test.
8. Unable to launch the exam browser from the Assessment instruction page.
Confirm that the special secure browser has been installed. If it has, the browser will be launched from
here seamlessly.
9. Camera Inaccessible
Please ensure no other application on your system is using the camera in the background.
Kindly, check that your webcam is working properly at webcamtests.com
10. Unable to capture ID card and face properly?
Ensure you are in a room with proper lighting. Also, ensure you are properly positioned in front of the
webcam with the light reflecting against your face and not behind you.
You can either upload a scanned copy of the ID card in jpeg format or capture your face instead.
9. Audio detection page is hanging
Please check that the computer you are using does not have any hardware issues. Talk clearly into
the microphone for the full five seconds until your audio is fully detected.
10. Unable to submit environment test recording
Ensure you are using a fast and stable internet connection, uninstall any anti-virus software on the
system for the duration of the test. You can reduce the recording to 30 seconds instead of the required 1 minute.
11. Analyzing picture
Please follow the steps below if your face keeps analyzing:
12. Audio not detected
Please check that the computer you are using does not have any hardware issues. Talk clearly into
the microphone for the full five seconds until your audio is fully detected.
13. Unable to submit environment test recording
Ensure you are using a fast and stable internet connection, uninstall any anti-virus software on the
system for the duration of the test. You can reduce the recording to 30 seconds instead of the required
1 minute.
14. Can only view “Attempt all questions”, “Next” button not showing?
The “Next” button would be at the bottom right of the test screen. Use the Control-minus keys to zoom
out.
15. Questions are not displaying?
Once you have completed all pretest checks, go through the test instructions and then click on the
“Next” button at the bottom right to proceed to answer questions.
16. Why is it showing me a black blank page after accepting the terms of Proview Remote Cognitive
Proctoring?
Please check your internet connection and ensure that you do not have a security or antivirus software
that is blocking the secure browser from locking down the computer, causing a lock-down error. kindly reboot your system after ensuring all these.
17. Restricted software detected (AnyDesk, Gamebar etc.)
Either use the Task Manager to disable the detected application or completely uninstall the application
for the duration of the exam.
18. Restricted software detected (Chrome/Firefox/or any other browser)
Follow the instruction in the prompt. Please note that there is the possibility of more than one windows
of the browser open.
19. My answer changes when I scroll down to click the next question.
After choosing your answer, click outside the question box to lock in your answer.
20. Why is the recording showing at the bottom of the test page?
This is the standard. The recording evidence is supposed to be displayed at the bottom right of the test
page.
21. An error comes up saying; “Action Required: please refresh the page to continue”
This is usually caused by slow internet connection, if this occurs you are advised to close down the
browser, refresh your internet connection or switch to a different network service provider and restart
the process immediately.
22. The page keeps loading
All settings take a couple of minutes to load. Slow loading is as a result of internet connection. Please
check your connection and try again.
23. My system is frozen
If your system is hanging and you are unable to do anything, kindly reboot and restart the process. If the
issue persists, you are advised to change your device.
24. Unable to submit getting the notification “Error in Submission”.
This is as a result of a poor internet connection please check your internet connection. Do not close or
refresh the test window. Try to submit again while ensuring that your network is stable.
25. Video upload stuck at 98%
Your saved answers will be submitted automatically from the server, if you encountered an error
message while trying to submit your test.
POST-TEST FAQs
1. Will the test result be released?
We do not disclose results to candidates after testing (unless stated otherwise by the client). However,
successful candidates will be contacted and all candidates will receive feedback at the end of the
exercise.
The DOS and DON’TS of Remote Online Proctoring
Do's
- Test must be taken in a well-lit room
- Test should be done on a computer with a working webcam and a working microphone
- Test must be done using a computer with internet connectivity
- Test must be done without assistance
- Test should be taken in an environment free of noise and disturbance
- Writing materials and pen are allowed
- You must have a valid ID available. This should either be uploaded or put up to the webcam when instructed
Don'ts
- Do not for any reason leave your computer once you have commenced your test
- Do not communicate with anyone once the test starts
- Do not minimize your screen or switch to any other web page once the test starts
- All communication devices (e.g., Smart phones, Tabs, iPads, etc.) should be kept away before the test starts
- Do not make or receive phone calls once the test starts
- Do not have anyone accompany you or sit next to you once the test starts
- Do not obstruct the webcam at anytime
- Do not use a mobile device such as phone for this test
- Do not wear a nose mask for this test
- Do not use an impersonator as pictures and video captured will be provided to client for interview purpose
- Do not use a headset/earpiece
For further enquiries call: 07088609791, 07011962033, 07001237880 Mondays – Fridays between 8am and 5pm.