QUALITY COMPLAINT COORDINATOR – AGBARA, OGUN STATE | FRIGOGLASS INDUSTRIES (NIGERIA) LIMITED



Job Purpose

Coordinate trial runs at customer’s sites and resolve customers’ complaints arising from our plants and serve as link between customers and plant operations.


Responsibilities

•Coordinates and monitors trial runs on fresh deliveries and communicate feedback to the concerned plant.

•Visit customers’ plants to ensure feedback on supplies are addressed without degenerating into complaints.

•Conduct joint investigation of root cause for complaints and feedback with appropriate feedback to operations Director, Plant managers (as applicable) and Quality Assurance Managers

•Conduct at least one training per plant per month for quality and cold-end staff on quality process and customer complaint handling

•Coordinate and write monthly reports on customers’ complaint, corrective and preventive actions (CAPA) and status of implementation and effectiveness.


Qualifications & Experience

•Bachelor's degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food science, glass technology and statistics or related field

•Minimum of  10 years in relevant fields (Food and Beverage, Packaging, FMCG)

•Expertise in developing root cause analysis and corrective action

•Relevant training/experience in customer complaint resolution

•Good communication skills - oral and written

•Leadership and time management skills

•Knowledge of ISO management system and good analytic skill in the use of Microsoft offices – MS Excel, MS Words and Power Point